FAQ
Company info
CertifydTek is an innovative platform in the region that provides a convenient and seamless experience for purchasing certified and guaranteed clearance, and open box products at budget-friendly prices. For more information, kindly visit https://certifydtek.com/help/about.
With CertifydTek, you can shop with utmost confidence. Our primary focus is to guarantee customer satisfaction, and we provide the following advantages:
– Quality: Our team of certified experts conducts thorough quality checks on all products.
– Warranty: Every product is accompanied by a 12-month warranty.
– Hassle-free Returns: We have implemented a straightforward and efficient 14-day return process for your convenience.
Indeed! At CertifydTek, we ensure that all our products undergo rigorous testing and certification by our team of experts. This meticulous process guarantees that you receive only the highest quality and reliable products.
At CertifydTek, we strive to deliver your item promptly. Typically, you can expect your item to be delivered within an estimated timeframe of 1 to 3 business days. We prioritize efficient and timely delivery to ensure your satisfaction with our service.
Delivery is arranged through the courier. The courier will be in contact with you to confirm the delivery date and time.
For any inquiries or assistance, please feel free to reach out to us at help@certifydtek.com. Our dedicated team is ready to provide you with the necessary support and address any concerns you may have.
CertifydTek is providing the warranty.
Before proceeding with a warranty claim, we kindly request that you review and adhere to our warranty policy, which can be found at www.certifydtek.com/warranty. To initiate a warranty claim, please contact us via help@certifydtek.com. Our team will be glad to assist you throughout the process and address any questions or concerns you may have.
At CertifydTek, we have a straightforward refund process based on the payment method used. Here are the details:
a. If you made a cash on delivery payment, we will issue a refund to your wallet.
b. If you made a payment using a credit/debit card, you have the option to choose between a refund to your credit/debit card or to your wallet. Please note that the refund will be processed after a thorough inspection of the returned item at our end.
We aim to ensure a smooth and efficient refund process for our customers, and our team will handle the necessary steps to facilitate the refund based on your chosen method of payment.
Its absolutely free for UAE